Clavios (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.
By using our website or submitting your information, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
- Name
- Company name
- Email address
- Phone number
- Project details or enquiry information
- Any additional information submitted via contact forms or email
1.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referring website addresses
- Basic usage analytics
This is typically collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide requested information
- Deliver and manage our services
- Book consultations or audits
- Improve website performance and user experience
- Understand business needs and tailor solutions
- Maintain internal records and administrative processes
- Send relevant service updates (where permitted)
We do not sell your personal data.
3. Legal Basis for Processing (UK GDPR)
We process your data under the following lawful bases:
- Consent – when you submit forms or opt in to communications
- Contract – when processing is necessary to provide services
- Legitimate interests – for business operations, service improvement, and communication
- Legal obligation – where required by law or regulation
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic and usage patterns
- Enhance user experience
You can control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
5. Data Sharing and Third Parties
We may share your data with trusted third-party providers where necessary to operate our business, such as:
- Website hosting providers
- Email and communication platforms
- CRM and customer management systems
- Analytics providers
All third-party providers are required to handle your data securely and in compliance with applicable data protection laws.
We do not sell or rent your personal information to third parties.
6. Data Storage and Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers and encrypted systems where applicable
- Restricted access controls
- Regular system monitoring and updates
While we take reasonable steps to protect your data, no system can be guaranteed 100% secure.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
- Support ongoing business relationships
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Clavios
Email: info@clavios.co.uk
12. Summary
Clavios is committed to responsible data handling, transparency, and compliance with applicable data protection laws. We only collect data necessary to deliver and improve our services and ensure it is handled securely at all times.